CAD Support

Responsive and reliable support for your applications and users' issues

We’re at the end of the phone when you need us to help make sure your software problems are correctly diagnosed, contained, and resolved with minimum fuss and disruption.

Minimise downtime

When you make contact with Excitech our prime objective is to minimise downtime and loss of productivity for your business. We bring 30-years’ experience of swiftly removing ‘road blocks’ for our customers.

Levels of support

We offer two levels of CAD Support as summarised in the grid below: Standard and Premier. For our Pinnacle Series Clients, we also offer specific additional support.

Pinnacle Series support

For Pinnacle Series we provide technical support through live chat, email or telephone (Mon-Fri; 8am-6pm excluding public holidays). For details on Pinnacle Series, click here.

Standard CAD support Premier CAD support

Unlimited calls to resolve problems.
(It’s worth noting that ‘how to’ advice is not part of this package).

Unlimited calls to resolve problems and to explore the full potential of your software.

What’s covered?
Support contract covers issues of a technical nature including fault finding, repair of corrupt files, plotting, licensing and general application interoperability

What’s covered?
High level support covering the major design solutions provided by Excitech. In addition to technical problems, Premier Support offers help with installation, configuration, customisation, training and consultancy.

  • One annual payment.
  • No hidden costs.
  • Easy to forecast/cash-flow.
  • Itemised call logs available.
  • Monthly itemised statement and call report.
  • You can “top-up” hours at any time.
  • You can also roll unused time (up to 70%) into the following year’s contract (maximum 2 years).
  • Flexibility: hours can also be used for IT support or cashed in for training courses.

Core CAD support

*  Onsite support only provided where an issue cannot be resolved over the phone or remotely.
** Dependent on remaining credit available on the account.