Welcome to a new way of accessing Excitech premium services faster and easier
Our new Premium Support & Services Programme gives you fast-track access to additional services through a one-year agreement. It covers all of our operational departments including IT, as well as CAD, CAFM, and Document Management.
Our Premium Support & Services Programme provides:
- Fast resolution of mission critical problems that fall outside of standard support
- Access to specialised skills to progress critical issues you can’t resolve yourselves
- Transparent reporting so you can demonstrate the positive outcomes delivered within each reporting period
- Control and visibility with regular draw down updates so you can see who’s seeking what help and when
- One standard rate across all services for easy admin
A 12-month Premium Support & Services Agreement includes:
CAD |
CAFM |
- Creation of design standards and templates
- Deployment and implementation services
- Design data corruption recovery
- Ad-hoc training workshops
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- Custom view/report creation
- Change requests
- Installations and/or upgrade implementations
- Scripts creation
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DMS |
IT |
- Data recovery
- System configuration and software development
- System upgrades
- Testing support
- Workshops
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- Implementation
- On-site installation
- Project management
- Remote installation
- System or data recovery
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Excitech Premium Support & Services Programme - when things absolutely must get done without delay
Access to additional premium services above standard support for those operational problems that can bring your business to a halt.
Download Brochure
Are you an existing Excitech Support or RSA Customer? Download our frequently asked questions to understand more about our new Premium Support & Services programme.
Download FAQS