Welcome to a new way of accessing Excitech premium services faster and easier

Our new Premium Support & Services Programme gives you fast-track access to additional services through a one-year agreement. It covers all of our operational departments including IT, as well as CAD, CAFM, and Document Management.

Our Premium Support & Services Programme provides:

• Fast resolution of mission critical problems that fall outside of standard support
• Access to specialised skills to progress critical issues you can’t resolve yourselves
• Transparent reporting so you can demonstrate the positive outcomes delivered within each reporting period
• Control and visibility with regular draw down updates so you can see who’s seeking what help and when
• One standard rate across all services for easy admin

A 12-month Premium Support & Services Agreement includes:
 

CAD	CAFM
Creation of design standards and templates Deployment and implementation services Design data corruption recovery Ad-hoc training workshops	Custom view/report creation Change requests Installations and/or upgrade implementations Scripts creation   .

 

DMS	IT
Data recovery System configuration and software development System upgrades Testing support Workshops	Implementation On-site installation Project management Remote installation System or data recovery .

Excitech Premium Support & Services Programme - when things absolutely must get done without delay

Access to additional premium services above standard support for those operational problems that can bring your business to a halt.

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Are you an existing Excitech Support or RSA Customer? Download our frequently asked questions to understand more about our new Premium Support & Services programme.

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