CAFM Support

Covering every base in facilities management software

We have over 30 years’ experience in the construction sector, from design to final handover. Therefore, we understand the importance of facilities data, the best ways of sharing it, and the most practical ways of making sure you get true operational value out of it. We believe that there is great value in taking part in the Building Information Modelling (BIM) cycle to ensure greater efficiency in facilities management and asset management.

Reliable support plans are essential to ensure minimal down time and optimal facilities operation.

Excitech’s CAFM support is available in four packages, offering you the flexibility to decide the level of support you require. They range from remote support through to advanced support for configuration and development projects.

Core CAFM support services at a glance

1: Advice 2: Operational assistance 3: Minor configuration 4: Major configuration and/or development

This entry level support package provides guidance on the correct use of the facilities management software. It also includes the exploration of challenges you face, to help overcome them.

The operational assistance package provides you with a member of the CAFM support team to assist with performing tasks on the system. This may include activities such as:

  • Creating an import script of your data
  • Fixing an issue with a drawing
  • Executing procedures within the system via a remote connection


The next level covers the configuration of the system for more advanced aspects of the software interface. For example, in the case of Excitech FM this would include minor changes to forms or reports.

The ultimate package provides major modification of the system either through configuration or possibly additional development work such as the creation of scripts or more advanced configuration.

Typically where standard configuration is used to change a number of aspects of the system or where such configuration is to provide additional functionality then this may be considered to be major configuration within the software.

Contact us today to help you discuss your options to better support your facility and look after your assets.