News Published: 01/06/2020 | Author: Alan Stone

Excitech speaks to AEC Magazine on how they have been supporting customers during Covid-19

We spoke with AEC Magazine about our experiences with customers, technology providers and getting firms up and running, away from their offices

In their cover story this month AEC Magazine spoke with several AEC firms to find out how the industry responded to the Covid-19 lockdown. For a different perspective, they got in touch with Excitech to find out how the UK VAR and AEC industry consultant responded to the pandemic, how its customers adapted to home working and how they are now planning for the future.

“For practices that are in the region between 20 and 40 users, where they typically don’t have an IT manager, we are we are their IT manager. When it started to look like something was going to happen, we realised we had to change our response. So our first test was actually to initiate our own business continuity plan to remotely support our customers.

Alan Stone, Head of IT solutions, Excitech

Many of Excitech’s customers work in an office in front of a physical workstation, collaborating on data stored on a server on the local area network. When firms learnt that they would need to send staff home, most started looking at VPN, or remote desktop technologies. 

The sudden and very dramatic changes that firms had to make meant customers questioned most aspects of their IT setup. Do they move to workstation class laptops? Do they only use hosted data services? Do they still need such big offices? How can they be more dynamic both now and in the future?
 

Read the full article here

About the author

  • Alan Stone

Alan Stone

Head of IT Solutions

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