Excitech is becoming Symetri

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In January 2020 Excitech was acquired by Addnode Group, the owner of Symetri, Europe’s leading provider of software and services for design and engineering activities. Since then, we have been looking at how we can leverage the wider capabilities of both companies to deliver enhanced solutions and services to our customers. 

The time has now come for us to begin our transition to becoming Symetri, operating as one from early 2021. As a result, in a few months’ time you will see a few changes beginning to take place:

  • Our name and logo will change to Symetri 
  • Our website address will become symetri.co.uk
  • Our communications to you will have a new look and feel to reflect the Symetri brand
  • We will be able to offer you an enhanced portfolio of solutions and specialised services, including Symetri’s own technology
We are committed to ensuring this change is as seamless for you as possible and we will write to you over the next few months to keep you up to date on the changes and when they will occur, and alert you to anything material you need to know. Please rest assured it is business as usual for us and your service experience will not be impacted.

You can find out more about Addnode Group here.
You can find out more about Symetri here
 
Below you will find answers to some frequently asked questions. If you have any further queries or concerns regarding this transition, then please do not hesitate to speak to your account manager or call us on 01992 807 444.
 

Frequently Asked Questions

ABOUT THE ACQUISITION: LICENCES: QUOTES & ORDERS: SUPPORT: SERVICES AND TRAINING: PAYMENT OF INVOICES: TERMS & CONDITIONS: CONTACTS: BRANDING:

When did the acquisition take effect?

Excitech was acquired by Addnode Group on 17th January 2020.
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Who is Addnode Group? 
Addnode Group is an international information technology company with 1,700 employees in 19 countries. In close collaboration with its customers it creates digital solutions that make use of software and services to build a more sustainable society. Its customers use its digital solutions to design, build and manage products, properties and infrastructure. In the public sector its digital solutions enable efficient administration and communication with citizens. 

For more than 25 years, Addnode Group has actively contributed to more sustainable societies in which people, companies, authorities and organisations interact with the technology that surrounds them. Addnode Group’s shares are listed on Nasdaq Stockholm. 

Addnode Group conducts its operations in three divisions:

Design Management: supplies software and services for architects, engineers, contractors, manufacturers, and the real estate sector. In addition, it offers a comprehensive set of BIM services that help its customers understand and adopt BIM practices. The division has a strong offer for project collaboration, property management and workplace services in the Nordics and UK. The operations are conducted in the subsidiaries Symetri, Tribia, and Service Works Global (SWG). 

Product Lifecycle Management: supplies software and services for simulation, design and product data information. The solutions are used for product design and more efficient development processes by collecting and managing data throughout the life of a product, from development to recycling. The division's operations are conducted by the subsidiary Technia, which is one of Europe's largest suppliers of PLM software and services. 

Process Management: is a leading provider of software and services to the public sector. With the help of automation and digital support, the solutions contribute to smoother document management, simplified administration and quality assured processes in the contact between authorities and citizens. The division's solutions are mainly used by the public sector in Sweden, but there is a growing business in Norway and the division also helps companies in the private sector to exploit the possibilities of digitisation in their processes. 

It has 23 subsidiary companies across these 3 divisions.
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Who is Symetri?
Symetri is wholly owned by Addnode Group and operates within its Design Management Division.

Founded in 1989, Symetri has a team of 450 people and is headquartered in Stockholm, Sweden. The company has 23 offices throughout Sweden, Norway, Denmark, Finland and the UK.

Over the years, Symetri has gradually developed from an expert in CAD software to a strategic business partner supporting its clients at every stage of the product or building life cycle. Symetri work with companies to tailor digital BIM, product design and lifecycle solutions to help them work smarter and do more with less. Symetri are an Autodesk Authorised Training Centre (ATC) as well as Autodesk Premier Service Provider. As a trusted partner for their customers, they constantly seek to challenge people to work smarter for a better future.

Symetri has extensive knowledge and expertise around the Autodesk portfolio, in addition to a comprehensive range of its own IP, training and support solutions. They currently support over 10,000 customers across the Nordics and UK, ranging from small independent businesses to large corporates, with a number of those operating in the manufacturing and engineering industries. 

The combined operations of Symetri and Excitech makes Symetri the market leader in both the Nordics and the UK with a team of 450 people, providing solutions to more than 10,000 customers and 150,000 users.
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What will happen to my licences?
You can continue to use all your licences as before. The management and support of your licences will be transferred to Symetri in the next few months, but we will inform you when this is about to happen.  
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Do I need to update my licence records on my Autodesk Account or other 3rd party product portals to reflect this change?
Your reseller on record will switch to Symetri on your Autodesk Account and 3rd party product portals but not for a few months. You do not need to do anything yourself. We will make the switchover behind the scenes with the supplier and notify you when this is about to happen.
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If I have licensing queries, who do I contact?
Please contact your account manager or our Customer Services team as normal on 01992 700 188.
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I have a current quote from Excitech, is it still valid?
Yes, your quote is still valid for the term stated at the bottom of your quote. If you accept the order it will be processed by Excitech and then Symetri from early next year. 
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Will Excitech provide me with quotes in the future?
Excitech will become Symetri early next year so your quotes will start to appear with Symetri branding but it will be business as usual until then. We will let you know when this change is due to take effect nearer the time.
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I have recently placed an order with Excitech, will this be fulfilled?
Yes, all existing orders will be fulfilled as agreed by Excitech and then by Symetri from early next year.
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Excitech is on our organisation’s approved list of suppliers but Symetri isn’t. How do I place orders with you going forward?
For the next few months, please continue to place orders on Excitech. In the meantime, your account manager will work with you to ensure we have completed the appropriate application for Symetri to be added to your approved supplier list.   
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What will happen to current works and/or projects in progress with Excitech?
All current works and projects will be honoured and delivered by our team as agreed.
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Will the terms of my existing support/subscription/maintenance agreement with you be honoured by Symetri?
Yes, we will continue to honour and fulfil our obligations for all existing support, subscription, and maintenance agreements. 
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Who do I contact if I need technical support?
Your Support contact details remain unchanged. If you have a CAD Support, IT Support or DMS Support contract and require help, please continue to call 01992 700 188 or email support@excitech.co.uk

You will also gain access to Symetri’s support portal which will allow you to raise cases and track status online. We will contact you when this new service is available.
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Will my service levels change?
Your services levels will remain the same.
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Will I have access to the same resources?
The contacts you deal with will remain the same with the addition of some new faces from the existing Symetri operations in the UK to improve the support we offer you. You will benefit from an increase in the breadth of skills we now have access to by being part of a larger organisation.
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I have a training course booked; will this go ahead as scheduled?
All training courses will be delivered as per your booking. As Symetri, we will be able to offer a larger portfolio of courses, with more scheduled dates and training locations.
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I have pre-paid for training/installation/consultancy days, will those be honoured by Symetri?
Yes, all existing orders will be fulfilled as agreed by Excitech and then by Symetri from early next year.
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Will I have access to the same resources?
The contacts you deal with will remain the same with the addition of some new faces from the existing Symetri operations in the UK to improve the support we offer you. You will benefit from an increase in the breadth of skills we now have access to by being part of a larger organisation.
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Do I need to change the account details I use for payment?
You do not need to make any changes at this time, and payment for orders placed on Excitech should be made to the same bank account you have always used. Should this change we will email you to let you know and our new bank details will appear on any invoices we send you.   

There are many scams these days, so if you are unsure whether the communication regarding payment is legitimately from Excitech/Symetri please do not hesitate to contact our Accounts Department on 01992 807 500 or speak to your account manager. 
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Will my terms and conditions with Excitech change?
Your terms and conditions will remain the same. Should there be any changes in the future, we will contact you.
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Who do I contact if I need technical support?
Your Support contact details remain unchanged. If you have a CAD Support, IT Support or DMS Support contract and require help, please continue to call 01992 700 188 or email support@excitech.co.uk.  

You will also gain access to Symetri’s support portal which will allow you to raise cases and track status online. We will contact you when this new service is available.
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If I have licensing queries, who do I contact?
Please contact your account manager or our Customer Services team as normal on 01992 700 188.
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Who will be my sales contact and how do I reach them?
Your sales contacts, and their contact details, will remain the same unless we inform you otherwise.
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When will the branding change to Symetri?
We plan to be operating as Symetri early in 2021 but you may start to see the addition of Symetri’s logo in the weeks before this. 

A copy of the Symetri logo is given below for reference.



Will I still visit excitech.co.uk to view your content and enquire about products and services?
Our website address will become symetri.co.uk when we transition to being Symetri in early 2021. You will be able to contact us through this website via form fills and live chat.
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Will Excitech DOCS and Excitech Mail products be changing their names?

These products will retain their Excitech names and branding, and will continue to be supported in the same way. We remain committed to our development roadmap, and look forward to introducing you to new features as we move through 2021.
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