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  > support >  Technical Support Portal

Technical Support
Technical Support
How a company protects itself against hardware failures and supports its staff in the effective utilisation of software has a massive impact on the long term success of any organisation.
Excitech's range of bespoke technical support services are designed to ensure you get the most productive use from your IT system; maximising uptime, minimising your need to solve problems, resolving operational issues and assisting you in your use of CAD and other application software. With proactive management and reactive support, Excitech can support your IT infrastructure to allow your organisation to become more productive and effective.
Technical Support

Support Web Portal

Added flexibility and convenience for your technical support contract with Excitech.

Excitech's Support Web Portal allows you the added convenience of being able to log support calls online as well as via our existing telephone support line.

You can use the Support Portal to submit, update and cancel technical support queries on all supported hardware and software products.

Through the portal you are also able to view previous support queries, resolutions and attach relevant files to your current queries.
Support Portal


CAD Support Portal

 

 

Placing a Support Request

Simply log in to the Support Portal by clicking here and refer to the Login Procedures document which you should have already received. If you have not received this, please click here to download the document.

If you wish to use the portal and do not currently have a login and password to the portal, please call Excitech's Technical Support Department on 0845 370 5554 or email support@excitech.co.uk.

Does my support contract include this facility?

Excitech's Customer Support Portal is available to all support customers regardless of the level of support at no additional cost.

Not currently a support customer with Excitech?

If you would like further information on Excitech's Technical Support services and how these could benefit your organisation, click here.

What are the benefits of using this service?

The Customer Support Portal provides a number of benefits including:

  • Added flexibility and convenience
  • Add, update and close support queries
  • Upload relevant drawing files
  • View status of outstanding issues
  • View case history and previous resolutions

 

If you cannot find what you require here, why not give us a call 0845 370 1444, as we may still be able to help.

email: info@excitech.co.uk
 

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