Technical Support

Excitech's software support contract is designed to provide support either via a dedicated support line or via email. Excitech’s comprehensive telephone support service provides invaluable assistance via telephone and email for a range of software products and operating system technologies.

Based in our head office in Enfield, our dedicated technical team are supported by experienced consultants to resolve any queries you may have. By using a sophisticated call-logging database we can keep track of our support calls and search for calls of a similar nature to resolve calls faster.

As product resellers and developers Excitech have access to further resources that we can utilise to resolve complex issues.

Placing a Service Call

When you require software support simply contact Excitech's dedicated helpdesk. Our call logging database allows us to keep track of your call. It also helps us to meet our target response of 90% of calls within 1 hour as well as providing a search facility enabling us to resolve calls faster. Excitech’s comprehensive telephone helpdesk provides invaluable assistance via telephone, fax and email.

Problem Solving

Once the call is in our system we will attempt to diagnose the fault over the telephone. If a simple replacement part, such as a mouse or keyboard, is required it will be dispatched directly to site where it can be fitted quickly and easily.

Benefits

Telephone support from Excitech is a quick and easy option to set up in any organisation. Telephone support offers a range of benefits including:

• Rapid solutions from our dedicated technical team
• General advice relating to your operating system
• Access to our dedicated helpline five days a week
• Availability of itemised call logs