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Technical Support

Technical Support
How a company protects itself against hardware failures and supports its staff in the effective utilisation of software has a massive impact on the long term success of any organisation.
Excitech's range of bespoke technical support services are designed to ensure you get the most productive use from your IT system; maximising uptime, minimising your need to solve problems, resolving operational issues and assisting you in your use of CAD and other application software. With proactive management and reactive support, Excitech can support your IT infrastructure to allow your organisation to become more productive and effective.
Technical Support

Proactive Monitoring

Maximise reliability and performance while reducing the risk of disaster with Proactive Monitoring.

Did you know that studies have proved that remote network
monitoring increases a company’s profitability? Why?

Because proactive network monitoring catches network failures, security breaches and potential problems before you lose valuable time and money.

From servers, network equipment, printers/plotters and backup devices, the modern network infrastructure has grown far more complex in recent years. Without the network to connect all your people, systems and processes doing business today looks nigh on impossible. So, just as the importance of technology has developed so too have the responsibilities of the roles played by network administrators in supporting a stable network environment.

The increasing dependence on IT systems and administration demands mean that IT people have less time to look forward to potential problems so systems may become more unreliable or vulnerable.

Organisations today are dependent on their IT systems and the services they provide, so even a small increase in performance or reliability can have a dramatic effect on productivity and ultimately profitability. And complete system failure does not even bear thinking about.

This service from Excitech is able to identify weaknesses in your IT network through the constant monitoring of its hardware components and applications. It will issue alerts when a fault is detected, enabling the root cause of the problem to be rapidly identified.

Excitech’s network-monitoring and alerting appliance monitors network traffic, hardware (switches, servers, routers, etc.), as well as the processes and applications that are running (e.g. MS Exchange, Backup Exec).

 

 

 

 



 

 

Benefits of Proactive Monitoring

● Maximising your system & network uptime
● Protection from many sources of potential disaster and loss of data
● Maintaining your network security
● Identifying pre-failure indicators
● Remote management ensures immediate attention to a serious problem

Network Availability
We are notified immediately when a device has failed and can rapidly deploy a solution.

Network Traffic
Monitoring is another way to potentially catch unnecessary and unwanted changes to systems.

Errors and Event Logs
All system events can be stored for up to 12 months. This enables us to match events which could be the cause of problems.

Windows and Anti-Virus Updates
Implementing regular updates reduces the risks of hackers and recent viruses from affecting your system.

Drive Capacity/Availability Monitoring
This audits the overall capacity of disk drives; looking at long-term rise in files sizes and the increasing need for archiving or larger drives to be installed.

CPU and Memory Monitoring
We can assess the constant rise in load that any device or application may be experiencing, or memory leaks and
terminal server overloads.

Backup Monitoring
We are able to monitor backups to ensure that should there be a need to retrieve vital information, this can be done with ease.

Alerts
The alert functionality will send messages to our helpdesk or engineers giving advanced warning before start of business
next day enabling the root cause of the
problem to be rapidly identified.



If you cannot find what you require here, why not give us a call 0845 370 1444, as we may still be able to help.

email: info@excitech.co.uk