Technical Support

During tough times, companies are becoming ever more vigilant looking at every item of expenditure and, often without too much deliberation, looking at cutting back items that are not deemed essential such as third party support for hardware and software in favour of so-called free support from software vendors. However, these services often fall short of what is actually required due to the very low service level agreements or the “reasonable endeavour” nature of the support offered.

Excitech’s comprehensive range of packaged IT support services aimed at providing peace of mind against the failure of computer components, operating systems, applications, networking devices and peripherals.

IT Support Packages

Excitech’s IT support services are available in a number of packages aimed at providing you with the flexibility of choosing the cover against each individual part rather than against your entire IT Infrastructure.

Telephone Support	Telephone Support	Telephone Support
Remote Support	Remote Support	Remote Support
	On-Site Visits	On-Site Visits
		Proactive Monitoring

Additional Services

There are also a range of additional services that can also be purchased in conjunction with, or separately from the standardised IT Support packages listed above. These services include; Remote Network Administration, IT Healthcheck, IT Preventative Maintenance, Retained Services Agreement. Find out more...