Quality Policy Excitech's success started over 15 years ago when the directors committed to establish a business delivering exceptional service and quality in every area; it is that commitment that elevated the company to its current position as the UK's leading authority and solution provider to the built environment. Wishing to retain this position, Excitech formalised this commitment in 1993 by voluntarily entering the company into the Lloyds Register of ISO 9000 accredited companies. Today this continues to benefit all Excitech customers as proven and accredited policies & processes add great control to the fulfilment of all Excitech products and services.

Statement of Quality Policy

To ensure every Excitech client will want to do business with us again.

• By accurately communicating our understanding of the customers’ expectations
  
• By delivering quality products & services to meet those expectations
  
• By reviewing the effectiveness of the delivery against those expectations with a view to continual improvement

The systems and procedures designed to meet the above aims are contained in the Excitech Ltd Quality Procedures Manual, copies of which are available to each Departmental Manager. In addition, and where appropriate, each employee will receive a copy of his/her agreed (by the employee) working practices together with a copy of any quality procedures relevant to the job.

Whilst the overall responsibility for ensuring that the systems and procedures designed to meet the above aims are followed rests with the, Quality Manager, it is emphasised that all employees are responsible for, and directly contribute towards, the quality of our products and services.

The Company operates its Quality System according to the requirements of the relevant section of the latest issue of the BS EN ISO 9000 series of standards, and confirms this by having its operations assessed at regular intervals by an UKCAS accredited certification body, namely Lloyds Register Quality Assurance Ltd (Certificate Number 928240)

The system and procedures in the Excitech Ltd Quality Procedures Manual are mandatory, and must be adhered to by all employees.

In addition, Excitech Ltd will seek continually to improve the standards of products/services supplied to our customers.