We offer a range of technical services designed to provide support for your software and hardware infrastructure. Our aim is to give you full flexibility to get the experienced help you want, when you need it.
Minimising your downtime and maximising your productivity, our team can get your people up and running swiftly, removing any barriers to productivity.
To the task of supporting your business our engineers bring first class supplier accreditation and quality certification. We are a leading supplier of design software, document management, facilities management (CAFM) and IT solutions, and specialists in the support that goes with them. With over 30 years’ experience supporting the construction sector, we understand how much you rely on the technology that underpins your business.
Flexible support whatever your need
Peace of mind from day one: 30-day starter support
Many of our product subscriptions and products purchased from Excitech include 30-day free-of-charge support, requiring only that it is activated within 90 days of the transaction.
This service offers phone or email support for teething problems such as licensing complications, installation and basic configuration issues, indeed any instances of the product not working as it should.
One help desk, every answer
We offer response within one hour*, whatever the topic
Excitech’s four key support areas reflect every aspect of how you use technology to deliver services to your customers and define your competitive advantage.
*Our 14 full-time certified support desk technicians target to respond to 90% of calls within one hour.
Helpdesk services are available Monday to Friday; 8am to 6pm excluding public holidays.