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Support

Supporting your software and systems, your people, and your business. CAD, CAFM, DMS, and IT, we're here to help

Known as symbiosis, the clownfish is protected from predators by the anemone’s stinging fronds. In return, the brightly coloured fish cleans debris and algae from its host

Here to help: Software and systems support

Excitech supports your technology, your people, and your business

We offer a range of technical services designed to provide support for your software and hardware infrastructure. Our aim is to give you full flexibility to get the experienced help you want, when you need it.

Minimising your downtime and maximising your productivity, our team can get your people up and running swiftly, removing any barriers to productivity.

To the task of supporting your business our engineers bring first class supplier accreditation and quality certification. We are a leading supplier of design software, document management, facilities management (CAFM) and IT solutions, and specialists in the support that goes with them. With over 30 years’ experience supporting the construction sector, we understand how much you rely on the technology that underpins your business.

Flexible support whatever your need

Peace of mind from day one: 30-day starter support

Many of our product subscriptions and products purchased from Excitech include 30-day free-of-charge support, requiring only that it is activated within 90 days of the transaction.

This service offers phone or email support for teething problems such as licensing complications, installation and basic configuration issues, indeed any instances of the product not working as it should.

One help desk, every answer

We offer response within one hour*, whatever the topic

Excitech’s four key support areas reflect every aspect of how you use technology to deliver services to your customers and define your competitive advantage.

*Our 14 full-time certified support desk technicians target to respond to 90% of calls within one hour.

Helpdesk services are available Monday to Friday; 8am to 6pm excluding public holidays.

CAD Support

Responsive and reliable support for your applications and users' issues

We’re at the end of the phone when you need us to help make sure your software problems are correctly diagnosed, contained, and resolved with minimum fuss and disruption. Flexible support packages to suit the size and nature of your business.

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CAFM Support

Cover every base in facilities management software

We’ll support you in getting the most value from your data at all times; and that means being here when needed to make sure your applications keep running. In the constantly pressurised world of Facilities Management, time is always money. Excitech Support packages help you keep time on your side.

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DMS Support

Support to help you maximise your investment

Excitech DMS Support is here to stop your problems in their tracks and keep your document management systems up and running and your business processes undisturbed.

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IT Support

Multi-platform support

From your workstations to your network, server to security, across diverse locations as required – and from design software bespoke configuration, to installation and ongoing problem solving we can support you.

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