IIS Fast Track Help Desk
| Fast
Track Help Desk Web-access |
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Fast Track Help Desk
Web-access provides most of the mechanisms via browser, meaning
anyone in the World can be given secure access. Web users can log
calls in simple or full-SLA recording modes. The monitor for the
web version is very similar to the Windows version, with colour-coding
and traffic-lighting indicating escalation and jeopardy. Jobs can
be update using the web version - when updates are recorded, SLA
compliance is calculated.
The Windows and Web versions manage resources in the same way - labour,
parts and materials can be recorded in summary or full detail. The
detail can be used to provide full billing information for customer
invoices. |
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Calls
can be monitored and updated by service providers anywhere
in your network, or the whole World. Your customers can
track call progress. |
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Service
providers can update job resources as they are used. Labour
(inc. overtime and double-time rates), materials and parts
are tracked in detail. Parts use contributes to stock control
and under-stocked reports. |
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