| This mechanism allows
informed users to make decisions regarding asset calls WHILE the
calls are being made. A historical pattern of calls for an asset
may tell an operator a critical piece of information which can
save time and therefore cost. An easily available asset history
may also allow an operator to ask more informed questions of the
caller, once again contributing to saved time. The mechanism seeks
to inform the user, but leave the choice of action up to him or
her.
When managing Facilities Assets,
especially in a situation where both reactive and planned maintenance
calls are being managed, the history of an asset may decide
the outcome of a job. At any time during the call process,
an Asset Job History can be popped up, giving the operator
invaluable information. |
