Quality

​Quality is not about a badge – it underpins every relationship Excitech has with its customers

Our commitment is to deliver the highest levels of quality to support your operational and business goals.

Foundations of excellence

Excitech has built and maintains a quality system that adheres to the international ISO 9001 quality standard. Our system is also assessed by UKAS accredited certification body, Lloyds Register Quality Assurance Ltd (Certificate Number 928240). These assessments, combined with regular internal audits, ensure that we continue to improve standards.

The best we can do

Excitech’s quality system includes our Quality Policy supported by consistent and rigorous standards making sure that at the very least we exceed your expectations; and at the very most you feel our contribution moves your organisation forward.

Excitech Quality Policy

Every Excitech team member has clear guidance on our Quality Policy and our performance driven approach to customer service. Our primary objective is to ensure that every customer of Excitech would like to do business with us again.

Excitech pledges to:

  • Communicate accurately our understanding of your goals and expectations of our role in helping you realise them
  • Deliver agreed solutions, products and services on time
  • Reviewhow we delivered against your expectations with a clear roadmap to continuous improvement
  • Inform you of order progress, new products and industry developments
  • Maintainan effective Quality Management System and ISO9001:2008 accreditation

Always receptive to feedback

We welcome customer feedback on how well we’re performing. Please do not hesitate to make immediate contact if you have any concerns or suggestions about what we might do better.

Contact us at customerservices@excitech.co.uk