Customer Satisfaction

We’re committed to delivering the best service possible for our customers.  The only way we know we’re achieving our goals of supporting you in achieving yours is through open and honest two-way communication

If anything about our service causes you concern, we want to know about it. Equally, if you think we’ve done something great, we’d like to hear about that too.

Your satisfaction is our number one goal. It’s the basis of our business, of building mutual trust and long term relationships.

If for any reason we have fallen below the standards you expect, please contact us on customerservices@excitech.co.uk. We would welcome the opportunity to work with you and continually improve our service.

Autodesk Customer Satisfaction (CSAT) Programme

This programme forms part of our overall customer service and quality standards.

As an Autodesk Platinum Reseller, we take part in the Autodesk CSAT Programme, which measures customers’ experiences with Autodesk partners pre- and post-sale. It is a global programme.

The customer survey takes the form of a brief questionnaire that enables you to engage openly with Excitech to address any concerns. It is designed to reflect your overall satisfaction in purchasing Autodesk products and services from Excitech.

If you have recently purchased an Autodesk product, subscription or maintenance plan you may receive the survey. You can expect to receive the survey ten days after your purchase and this will remain active for 30 days. If you misplace the email, don’t worry, you will receive a reminder email sent one and two weeks after the initial invitation.

Completing the Survey

Excitech has achieved Platinum status with Autodesk, due to our consistently high levels of customer service.

Maintaining this accreditation requires the highest standards of Customer Satisfaction. Scores lower than 9 or 10 are considered to be below the required Platinum standard and below the level we deliver to our customers.

If you are happy with our service, we would be very grateful if you score us at 9 or 10 to the following question:

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